Frequently Asked Questions

All Direct Commerce Platform clients will receive an Item Map Database from their Account Manager during the Onboarding Process. DCP clients must use the Customer Product No (as defined in Retail Solution's item mapping for their site) in the 'data-rs-item-id' slot in their site's HTML. Read more about item mapping here

The DCP team will handle the UX and design of your cart pages. These pages will be built using the creative assets that you supply to us and will populate our standard cart layout. This will help create a uniform shopping experience for customers as they transition for your website, to the shopping portal. Please see the Client Assets Form

All containers added to your site will require some CSS styling to match your color pallete, font-sizing, preferred margins, padding, etc. Please read through documentation guides to help guide you through this process. If any issues do arrive, the a Client Success Manager and Retail Solutions will be more than happy to assist your team with integration, layout suggestions, best practices, and etc.

Absolutely! We have a 97% success rate of validating customer identity. Our internal fraud modeling system is built to help focus on maximizing customer value while keeping fraud at an acceptable level. Our proprietary models utilize 10+ years of data (both from our own and from third party providers).

The Direct Commerce Platform stores the reports on .CSV files and on dedicated SFTP servers. Basic details include your systems expert providing your DCP Client Success Manager with your SSH public key via email. The DCP Client Success Manager will then work with our System Admins to create your login information, which your CSM will then forward to you. You will confirm connectivity to the SFTP server to your CSM. Learn more about the setup here.

Yes, we do! The Development team for the Direct Commerce Platform are constantly making updates to give our clients better performance to give their customers the best experience possible when shopping on the vendor website. With that, in the background, we may have what is called a minor version update that would be a v3.1, v3.2, v3.3, etc. But as long as the vendor site is using what we call the “Major” version I.E., v3 - your site will automatically receive the updates of v3.1, v3.2, v3.3 and so on.

When the Direct Commerce Platform releases a Major Update a client success manager from our team will contact the appropriate person to make the easy update to your vendor website. An example of the update would involve a slight update on your current DCP Javascript snippet.

Read more about our Release Notes here.

Every transaction is automatically tokenized, protecting customer's sensitive payment information and processed within secure and encrypted payment systems. As Retail Solutions is the one who processes the transaction, we assume the risk of fraud.

Retail Solutions is the seller of record, so collection and remittance of sales tax is our responsibility. Vertex sales tax software integrated into order management system.

Retail solutions offers a robust shipping service, with a dynamic warehouse fulfillment network that provides 94% of the lower-48 population with two-day ground shipping.

Yes, we do! Your customers will receive prompt order and shipping confirmation notifications via email. Our call-center support team is on call for pre and post sales questions as well as return processing.

Yes, we have a system in place for this. Since the DCP controls the code for the Cart and Checkout pages, it is required by us to create, update and publish the Google Tag Manager containers. Please read more about this here.

Yes. The Direct Commerce Platform includes Enhanced E-Commerce dataLayer objects which are implemented in the Cart and the Order Confirmation pages. Please read more about this here.

The example below explains this:

Feb 01 = Date that the brands purchase order from Retail Solutions is expected to arrive to the warehouses.

Feb 09 = 8 Days of padding that our database adds for potential delays.

Feb 11 = 2 Days of additional padding that our website code adds for receiving delays.

Feb 15 = 4 Days of estimated ship time based on ground shipping from 1 of our 4 warehouses.

Feb 15 = Is the date that a customer would see on a brands website.

Total padding presented to a customer = 14 Days